Shipping policy

SHIPPING POLICY

At Emirates Emporium, we are committed to providing you with a smooth and reliable shopping experience. This policy outlines our shipping terms and delivery process.

Last updated: January 28, 2026

📦 ORDER PROCESSING

All orders are processed within 24-48 hours (excluding weekends and public holidays) after receiving your order confirmation.

You will receive:

✅ Order confirmation email immediately after placing your order
✅ Shipping confirmation with tracking information once your order is dispatched
✅ SMS updates on delivery status

🚚 SHIPPING TO UNITED ARAB EMIRATES (UAE)

We currently ship to the United Arab Emirates only.

Delivery Details:

✅ Free delivery across all UAE emirates
⏱️ Delivery time: 3-5 business days from order confirmation
📍 Ships from: UAE-based fulfillment centers
💳 Payment: Cash on Delivery (COD) - pay when you receive your order
📦 Tracking: Tracking number provided for all orders

UAE Coverage:

We deliver to all seven emirates:

🌍 Dubai
🌍 Abu Dhabi
🌍 Sharjah
🌍 Ajman
🌍 Ras Al Khaimah
🌍 Fujairah
🌍 Umm Al Quwain

📦 TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email and SMS.

How to track:

📧 Check your email for shipping confirmation
📱 Check your SMS for tracking updates
🔍 Use the tracking number to monitor delivery status in real-time
📞 Contact us if you need assistance with tracking

⚠️ DELIVERY REQUIREMENTS

To ensure successful delivery, please:

✅ Provide accurate and complete delivery address
✅ Include apartment/villa number and any landmarks
✅ Provide a working phone number for delivery coordination
✅ Be available to receive the order or arrange for someone to accept delivery
✅ Inspect your order upon delivery and report any issues immediately

Important: Emirates Emporium is not responsible for delays or losses due to incorrect or incomplete addresses.

🚫 FAILED DELIVERY ATTEMPTS

If delivery fails due to:

❌ Incorrect or incomplete address
❌ Customer unavailability
❌ Refusal to accept delivery
❌ Unreachable phone number

We will contact you to arrange reshipment. Additional delivery fees may apply for redelivery attempts.

📅 DELIVERY DELAYS

While we strive to deliver within 3-5 business days, delays may occur due to:

⏰ Public holidays and weekends
⏰ Weather conditions or natural events
⏰ Remote or hard-to-reach locations
⏰ High order volumes during peak seasons
⏰ Customs or regulatory delays

We will notify you immediately if any delays occur and work to resolve them as quickly as possible.

📦 DAMAGED OR LOST PACKAGES

If your package arrives damaged or is lost during shipping:

📧 Contact us immediately at support@emiratesemporium.store
📸 Provide photos of damaged packaging or items
📋 Include your order number and tracking information

We will work with our shipping partners to resolve the issue promptly and arrange for a replacement or refund.

🔄 RETURN SHIPPING

For returns, please refer to our Return & Refund Policy.

Return shipping summary:

📧 Contact us to initiate a return
📦 We will provide return shipping instructions
💰 A 10 AED handling fee applies (except for defective items)
✅ Defective or damaged items: FREE return shipping

🌍 INTERNATIONAL SHIPPING

We currently ship to the United Arab Emirates only. We do not offer international shipping to other countries at this time.

If you are located outside the UAE, please check back in the future as we may expand our shipping coverage.

📍 BUSINESS INFORMATION

Business Name: Emirates Emporium
Legal Entity: UMAR-PK International Enterprises
Registration: Pakistan (Reg. 2159-2021-22)
Address: House No 36-c, Chaman Bazar, Fort Abbas, Punjab 62020, Pakistan
Customer Support: support@emiratesemporium.store

For shipping inquiries, please contact us via email. We respond to all questions within 24-48 hours.

By placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy.

Effective Date: January 28, 2026